Terms Conditions
General Terms and Conditions
Effective as of: June 17, 2026
Last updated: June 17, 2026
1. Introduction
Welcome to BioNest Hamburg. These General Terms and Conditions govern your use of our website as well as the purchase of our products.
By accessing our website or placing an order, you agree to these terms.
2. Company Information
BioNest Hamburg
Address: [Hamburg, Germany]
Email: [info@bionest-hamburg.de]
Phone: [+4 94 046637751]
3. Prerequisites
You must be at least 18 years old or have the legal consent of your parents or guardians to use our services.
4. Products & Availability
- All products are available subject to availability.
- We reserve the right to limit quantities.
- Product images are for illustrative purposes; slight variations may occur (in the case of natural products).
5. Prices & Payments
- All prices are stated in EUR (€) and include applicable taxes, unless otherwise specified.
- We reserve the right to change prices at any time.
- Payments are processed securely via third-party providers.
6. Ordering Process
- As soon as you place an order, you will receive an order confirmation via email.
- We reserve the right to cancel orders in the following cases:
- Non-payment
- Suspicion of fraud
- Product unavailability
7. Shipping & Delivery
- Delivery times are estimates, not guarantees
- Delays may occur due to logistics or external factors
- Risk passes to the customer upon delivery
8. Right of Withdrawal (EU Consumers)
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days without giving any reason.
Requirements:
- The product must be unused and in its original packaging.
- Certain goods (e.g., perishable food items) may be excluded from return.
To initiate a return, please contact: info@bionest-hamburg.de
9. Returns & Refunds
- Approved returns are refunded within 7–14 business days
- Refunds are issued via the original payment method
- Return Shipping Costs