Shipping & Return Policies

Effective as of: June 17, 2026
Last updated: June 17, 2026

Shipping Policy

1. Delivery Areas

We currently ship within Germany as well as to selected European countries. If your location is not served, your order will not be processed.

2. Processing Time

• Orders are processed within 1–3 business days.
• Orders are not processed on weekends or public holidays.

3. Shipping Duration

• Germany: 2–5 business days
• EU Countries: 4–10 business days

These are estimates, not guarantees.

4. Shipping Costs

• Shipping costs are calculated at checkout
• Free shipping may apply to selected orders or as part of promotional offers

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email

6. Delays

We assume no liability for delays caused by:

• Courier services
• Customs clearance
• Weather conditions or external disruptions

7. Damaged or Lost Packages

If your order arrives damaged or gets lost in transit:

• Contact us within 48 hours of delivery
• Send us photos (for damaged items)
• We will review the case and offer you a replacement or a refund

Returns & Refund Policy

8. Right of Withdrawal (EU Customers)

In accordance with the EU Consumer Rights Directive, you have the right to return eligible products within 14 days of receiving your order.

9. Return Eligibility

You may return items only if:

• They are unused and unopened
• They are in their original packaging
• They are in a resalable condition

10. Items Excluded from Exchange

For reasons of hygiene and safety, the following items cannot be returned:

• Perishable goods (fresh agricultural products)
• Opened food products
• Products with broken seals

11. Return Process

To initiate a return: